Frequently asked Questions

How quickly will the response come from the sellers?
-Most often the answers with offers from auto parts sellers come within an hour, but sometimes it can take up to 24 hours. It all depends on the day of the week when the request was sent. For example, if you sent a request on the weekend, some of the proposals can be submitted immediately, and some - on the next working day after the weekend.

Can I send a request to several spare parts?
-Yes, you can. In one query, you can specify up to 5 different titles. If you need to order more, you can send one more additional request.

Is it possible to order spare parts from you?
-Unfortunately no. Service Zapchast.com.ua does not sell auto parts . We are only a link between the buyer and the seller.

Is it safe to place orders through your website?
-We are as strict as possible to the process of checking companies that we register as sellers of auto parts. Among the companies working through us, there are many known in Ukraine. But still we can not completely eliminate the option of unfair trade, since we simply can not physically control the entire sale process. Therefore, we strongly recommend that when registering an order to find out all the data about the seller - the name of the company or car dealer, the exact address, contact numbers and e-mail, the terms of delivery and return of goods.

I want to sell my car for parts. Can this be done through your website?
-Unfortunately no. Register as a seller on our site can only companies or private entrepreneurs that carry out wholesale or retail trade in spare parts.

What is VIN code? Where can I find it?
- The VIN code can be found on the front of the car's instrument panel.
- The VIN code can be indicated on the front of the driver's door near the lock.
- The VIN code (chassis number) can be found in your vehicle's data sheet.