ePerformax Contact Centers & BPO is a high-performance call center with a vision toward the future. The contact center industry is evolving, quickly. As many less-complex interactions are handled via self-service options, we are developing and training agents who are more empowered, consultative, and skilled at handling complex situations, while still providing an effortless experience through omni-channel support. We develop strategic partnerships with our clients, translate their business objectives into measurable KPMs for continuous improvement, focus on driving NPS, brand loyalty, and life-time value, and provide VOC insights to enhance the customer experience and the clientÍs business. As one of the first contact centers to venture into the Philippines in 2002, ePerformax has been very strategic in our growth, and today our call centers in Pasay City (Manila) and Cebu City have over 5,000 employees and provide customer service interactions via phone, email, chat, social media, and instant messaging for a select group of Fortune 500 companies. These interactions include: ´ Customer Service and Account Support ´ Billing and Payment Support ´ Technical Support ´ Product/Service Support ´ Website Navigation Support ´ Inbound Sales and Sales Support ´ Travel Reservations and Support ´ Outbound/Inbound BTB Programs ´ Quality Monitoring Programs ´ Web and Data Mining ´ Social Media Support We have operated call centers in the US and the Philippines since1990 and have a broad range of experience that includes wireless/telecommunications, financial/card services, payment systems, e-commerce/retail, travel/reservations, and healthcare. We continue to look to the future and in 2018 will open our third site in the Philippines in Roxas City.