Smartgroup is one of AustraliaÕs leading providers of employee benefits and workforce optimisation services for the government, health and corporate sectors. This customer-centric view of the world gives Smartgroup its competitive edge, and retaining that edge means being geared for continuous improvement. Our systems are modeled on the principles of Lean and Agile Ð reducing the processes that offer no value to our clients, and ensuring the flexibility to respond quickly to opportunities and challenges. The outcome is SmartgroupÕs industry-leading innovation. Finally, underpinning our entire operation is our engaged, energised and highly capable workforce. The link between the engagement of our employees and the satisfaction of our customers is unequivocal, so we continually strive for an innovative environment in which our people can excel in their work, unencumbered by bulky processes. Smartgroup has been recognised with a number of awards in the areas of service excellence, employee engagement, and innovation. NSW State winner for Service Excellence, Customer Service Institute of Australia (CSIA) Ð Medium Business category: 2011, 2012, 2013, 2014, 2015 NSW winner Customer Charter, Customer Service Institute of Australia (CSIA) Ð 2015 National winner for Service Excellence, Customer Service Institute of Australia (CSIA) Ð Medium Business: 2012 Aon Hewitt Best Employer Ð 2013, 2014 BRW Top 50 Most Innovative Companies Ð 2013, 2014 National Service Champion, Customer Service Institute of Australia (CSIA) - 2016 National Winner, Call Centre Excellence (50 - 149 fte), AusContact - 2016 NSW State Winner, Call Centre Excellence (50 - 149 fte), AusContact - 2016 Winner of Viatek Innovation Award, Ballarat Business Awards - 2016 AFR 50 Most Innovative Companies - Smartgroup (#11) and Smartfleet (#30) - 2016